Return and Refund Policy

Return and refund inquiries

For help with a return or refund inquiry, contact KitchenAid Pro at Kitchenaidpro@proton.me.

Information to include

Please provide your order number, the email address used at checkout, the item involved, and the reason for your request. Let us know whether you are asking about a return, a refund, or a problem with the item you received.

Damaged, incorrect, or faulty items

Describe the issue and include clear photographs of the item and packaging where helpful. Keep your order confirmation and any relevant delivery information available for your inquiry.

Return instructions and refund questions

Contact our support team for information about your order and return instructions. You can also use the same email address to ask about an existing return or the status of a refund request.