Cancellation Policy

Request an order cancellation

To ask about cancelling an order with KitchenAid Pro, email Kitchenaidpro@proton.me as soon as possible.

What to include

Please provide your order number, the email address used at checkout, and which items you would like to cancel. If you are requesting an address correction or another order change instead, describe the change in your message.

Order status

Our estimated delivery time is 5–8 business days, including the initial 1–2 business days for preparation and dispatch. Contact us promptly so we can check the status of your order and discuss available options.

Already received your order?

If your order has arrived, email our support team with your order number and the reason for your return or refund inquiry.