Frequently Asked Questions

Where do you ship?

We ship to the United States, United Kingdom, Canada, New Zealand, and Australia.

How long does delivery take?

Estimated delivery is 5–8 business days in total, including the initial 1–2 business days for order preparation and dispatch.

How can I contact KitchenAid Pro?

Email Kitchenaidpro@proton.me for product questions or order support.

What information should I include when asking about an order?

Include your order number, the email address used at checkout, and a brief description of your question. Never send your password or full payment card details.

Can I request a cancellation or change to my order?

Contact us as soon as possible with your order number and the change you would like to request so we can check the order status and available options.

What if an item arrives damaged, incorrect, or with a problem?

Email us with your order number and a description of the issue. Where helpful, include clear photos of the item and packaging so we can review your request.

How do I ask about a return or refund?

Email our support team with your order number and the reason for your request so we can help with the next steps.